EGLOO

  EGLOO Cam Security & Unexpected Movement: Is It Hacked? Hello from EGLOO! We understand that security is one of the top reasons why customers choose EGLOO Cam , as our product is known for its strong protection against hacking . However, some users have reported concerns such as: ❓ The camera moving on its own ❓ Sudden rotation without user input ❓ Noticing movement even when the camera is turned off ❓ The lens appearing to be manipulated These issues may seem like hacking attempts , but rest assured— EGLOO Cam has never had a confirmed hacking case . This guide explains: ✅ Why your camera might be moving unexpectedly ✅ How to resolve these issues ✅ EGLOO Cam’s advanced security features 1. EGLOO Cam’s Industry-Leading Security System 🔒 Why is EGLOO Cam Secure?   1️⃣  Master Device Function Even if your ID & password were leaked , the Master Device approval feature ensures that no unauthorized device can log in. The Master Device (the phone used for the firs...

  EGLOO Cam SD Card Troubleshooting: Recognition Issues, Formatting Errors, and Compatibility Hello from EGLOO! Many customers have questions regarding SD card compatibility, recognition issues, and formatting errors when using EGLOO Cam. This guide provides step-by-step solutions to help resolve these issues efficiently. 1. Which SD Cards Are Compatible with EGLOO Cam? While EGLOO’s official 32GB microSD card is optimized for use, you can also use other brands. ✅ Supported SD Card Specifications: Storage Capacity : Up to 128GB Card Type : MicroSD / MicroSDHC / MicroSDXC File System : FAT32 ⚠ Not Supported: ❌ 256GB, 512GB, or higher capacity SD cards ❌ ExFAT or NTFS-formatted SD cards If you need more than 6–7 days of storage , you may consider upgrading to a 128GB microSD card , which is fully supported . 2. How to Fix SD Card Recognition Issues If your EGLOO Cam is not detecting your SD card , follow these troubleshooting steps: 📌 Step 1: Check for a Faulty SD Card 1️⃣ Remove...

  EGLOO Cam: Troubleshooting Auto Shutdown, Connectivity, Overseas Use, and Power Consumption Hello from EGLOO! Many customers have asked questions about auto shutdown, Wi-Fi disconnections, overseas compatibility, manual recording, electromagnetic safety, and power consumption . This guide provides detailed answers to help you optimize your EGLOO Cam usage! 1. Why Does EGLOO Cam Disconnect or Auto-Close? If you’re monitoring live footage for an extended period and notice a message saying “Connection will be lost in a few seconds” or automatic app shutdown , here’s how to fix it: 📌 Solution 1: Enable Local Network Mode 1️⃣ Make sure your camera and viewing device are connected to the same Wi-Fi network . 2️⃣ Enable “Local Network Mode” in the app settings. ✅ This prevents the camera from disconnecting while viewing on the same network . 📌 Solution 2: Use the EGLOO-S App for Uninterrupted Viewing If you need to monitor your camera from an external network (outside your home Wi-Fi...

  EGLOO Cam App & Device Settings: Frequently Asked Questions (FAQ) Hello from EGLOO! We’ve compiled a list of the most commonly asked questions about using the EGLOO Cam app and device settings , including account sharing, login history, motion tracking, screen flipping, LED settings, and multi-camera viewing . This guide will help you troubleshoot and optimize your EGLOO Cam experience! 1. How to Share an EGLOO Cam Account? If multiple users need access to the same account, follow these steps: 📌 Disable device access restrictions in Security Settings → This allows the account to be accessed from multiple devices. ⚠ Warning: If you share your account, anyone with the login credentials can access your camera. We do not recommend this for security reasons. 2. How to Share a Camera with Another User? Instead of sharing an account, we recommend device sharing : 📍 Go to “More” → “Device Sharing” 📍 Enter the new user’s name and account details 📍 The invited user can now acce...

  EGLOO Cam Cloud Service: Subscription, Free Trial, Cancellation, and Refund FAQ Hello from EGLOO! Many of our customers have questions about the EGLOO Cam Cloud Service , including pricing, subscription management, free trials, refunds, and plan changes . This guide covers the most frequently asked questions, making it easier for you to navigate our cloud service! 1. How much does the EGLOO Cloud subscription cost? Pricing depends on the storage period you choose. You can subscribe via the EGLOO Cam app , or purchase from our official website at a 15–20% discounted price : 🌐 EGLOO Official Website Purchasing directly from our website allows you to save more on your cloud subscription. 2. How does the one-month free trial work? All new EGLOO Cam devices come with a one-month free trial of cloud storage. ✅ After completing your camera registration , you will see an option to activate your free trial of EGLOO Cloud recording. Simply select it to begin using it immediately! 3. ...

  EGLOO Cam Setup & Connection Issues: Troubleshooting Guide for S4+ and S8 Hello from EGLOO! Thanks to your incredible support, EGLOO Cam has been selling out repeatedly , and we couldn’t be more grateful! However, as more customers begin using our cameras, we’ve noticed an increasing number of inquiries about initial product setup and installation . Since Wi-Fi connection and security settings are crucial for home cameras, some customers may experience difficulties during the setup process . If you're struggling to connect your  S4+, or S8 EGLOO Cam , this guide will walk you through step-by-step troubleshooting . Step-by-Step Troubleshooting for EGLOO Cam Connection Issues Step 1: Check Your Wi-Fi Type Different models require different Wi-Fi settings: S4+, S8  → Supports both 2.4GHz and 5GHz Wi-Fi If you're unsure about your Wi-Fi type, check your router settings or look at your network name (SSID). Many routers label their networks as “5G” at the end of the nam...

  EGLOO Cam SD Card Usage & Storage: Frequently Asked Questions (FAQ) Hello from EGLOO! Today, we’re addressing the most frequently asked questions about SD card usage with EGLOO Cam. If you’ve ever wondered about storage capacity, recording duration, or how SD card data is managed, this guide will clear things up! 1. Do I have to use an official EGLOO Cam SD card? This is one of the most common questions we receive! While we do sell an official 32GB microSD card on our official store , you are not required to use it. For those needing larger storage capacity , we support up to 128GB microSD cards, as long as they are genuine products from reputable brands . 2. How long can an SD card store video recordings? The storage duration depends on the SD card’s capacity and video quality settings. Based on 1920x1080 Full HD resolution , you can expect: 16GB SD card → Stores approximately 3.5 days of video 128GB SD card → Stores up to 28 days of video Note: The actual storage ti...

Introducing EGLOO Cam’s Cloud Service: The Ultimate Time-Saving Solution for Home Security Have You Ever Found Home Security Cameras Inconvenient? Hey there, this is EGLOO , and today, I want to introduce you to our latest cloud service designed to enhance the functionality of EGLOO Cam. Have you ever used a home security camera —whether it's a home cam, pet cam, or baby cam —and found it inconvenient or frustrating? While many high-quality security cameras are available on the market, we've heard from numerous customers that installing cameras in their homes often leads to more stress —worrying about missing important moments or spending too much time reviewing footage. The Problem: Time-Consuming Video Monitoring Most security cameras come with SD card storage , allowing users to record and replay footage. This can be useful when reviewing past events or checking what happened while you were away. However, many of our customers—especially busy parents, working professionals,...