EGLOO Cam Cloud Service: Subscription, Free Trial, Cancellation, and Refund FAQ

 

EGLOO Cam Cloud Service: Subscription, Free Trial, Cancellation, and Refund FAQ

Hello from EGLOO!

Many of our customers have questions about the EGLOO Cam Cloud Service, including pricing, subscription management, free trials, refunds, and plan changes.

This guide covers the most frequently asked questions, making it easier for you to navigate our cloud service!

1. How much does the EGLOO Cloud subscription cost?

Pricing depends on the storage period you choose.

You can subscribe via the EGLOO Cam app, or purchase from our official website at a 15–20% discounted price:

🌐 EGLOO Official Website

Purchasing directly from our website allows you to save more on your cloud subscription.

2. How does the one-month free trial work?

All new EGLOO Cam devices come with a one-month free trial of cloud storage.

✅ After completing your camera registration, you will see an option to activate your free trial of EGLOO Cloud recording. Simply select it to begin using it immediately!

3. Can I save the free trial for later?

Yes! If you uncheck the free trial box during setup, the trial will be stored as a pending service.

You can activate it whenever you want by navigating to:
📍 Device Settings → EGLOO Cloud → Pending Services

This allows you to start your free trial at a later time, at your convenience.

4. I have two cameras. Do I need to buy separate cloud subscriptions?

Yes, each camera requires its own individual cloud subscription.
Cloud storage is linked per camera, so you must purchase a separate plan for each device you wish to store footage for.

5. How do I delete recorded cloud footage?

❌ Manually deleting recordings is not possible.

Cloud storage follows an automatic overwrite system based on your selected plan:

  • 3-day plan → Old footage is erased after 3 days
  • 7-day plan → Old footage is erased after 7 days
  • 30-day plan → Old footage is erased after 30 days

Once a video is deleted, it is permanently removed from the server and cannot be recovered—even by us.

6. How do I cancel my cloud subscription?

📍 For app-based subscriptions:

  • If you purchased a monthly auto-renewal plan via the app, you must cancel it before the next billing date to prevent automatic renewal.
  • Once canceled, your cloud service will stop at the end of the billing cycle.

📍 For website purchases:

  • If you purchased through the EGLOO website, cancellations and refunds are only possible if the subscription is unused and still in the pending services list.
  • Once a subscription is activated, it cannot be refunded.

❗ Important:

  • Annual plans and monthly subscriptions are non-refundable once activated.
  • These terms are included in our purchase agreement, so please review them before subscribing.

7. Can I transfer my cloud subscription to another camera?

Yes! If you have unused months remaining on your subscription, we can transfer your cloud plan to a different EGLOO Cam device.

📩 Please contact our customer support team for assistance with the transfer.

8. How do I change my cloud subscription plan?

You can modify your cloud plan through the EGLOO Cam app:

1️⃣ Go to the Cloud Subscription Menu
2️⃣ Select your camera from the device settings tab
3️⃣ Choose “Change Plan” or “Re-purchase”
4️⃣ Select your desired cloud plan and proceed with payment

This allows you to upgrade, downgrade, or switch your storage plan anytime.

Final Thoughts

As our EGLOO Cloud Service continues to gain popularity, we are constantly improving it to make it even more convenient and user-friendly.

If you have any other questions, feel free to reach out—we’re here to help!

Comments

Post a Comment

Popular posts from this blog

EGLOO Cam Setup & Connection Issues: Troubleshooting Guide for S4+ and S8

  EGLOO Cam Setup & Connection Issues: Troubleshooting Guide for S4+ and S8 Hello from EGLOO! Thanks to your incredible support, EGLOO Cam has been selling out repeatedly , and we couldn’t be more grateful! However, as more customers begin using our cameras, we’ve noticed an increasing number of inquiries about initial product setup and installation . Since Wi-Fi connection and security settings are crucial for home cameras, some customers may experience difficulties during the setup process . If you're struggling to connect your  S4+, or S8 EGLOO Cam , this guide will walk you through step-by-step troubleshooting . Step-by-Step Troubleshooting for EGLOO Cam Connection Issues Step 1: Check Your Wi-Fi Type Different models require different Wi-Fi settings: S4+, S8  → Supports both 2.4GHz and 5GHz Wi-Fi If you're unsure about your Wi-Fi type, check your router settings or look at your network name (SSID). Many routers label their networks as “5G” at the end of the nam...
Read more

Introducing EGLOO Cam’s Cloud Service: The Ultimate Time-Saving Solution for Home Security

Introducing EGLOO Cam’s Cloud Service: The Ultimate Time-Saving Solution for Home Security Have You Ever Found Home Security Cameras Inconvenient? Hey there, this is EGLOO , and today, I want to introduce you to our latest cloud service designed to enhance the functionality of EGLOO Cam. Have you ever used a home security camera —whether it's a home cam, pet cam, or baby cam —and found it inconvenient or frustrating? While many high-quality security cameras are available on the market, we've heard from numerous customers that installing cameras in their homes often leads to more stress —worrying about missing important moments or spending too much time reviewing footage. The Problem: Time-Consuming Video Monitoring Most security cameras come with SD card storage , allowing users to record and replay footage. This can be useful when reviewing past events or checking what happened while you were away. However, many of our customers—especially busy parents, working professionals,...
Read more

EGLOO Cam Security & Unexpected Movement: Is It Hacked?

  EGLOO Cam Security & Unexpected Movement: Is It Hacked? Hello from EGLOO! We understand that security is one of the top reasons why customers choose EGLOO Cam , as our product is known for its strong protection against hacking . However, some users have reported concerns such as: ❓ The camera moving on its own ❓ Sudden rotation without user input ❓ Noticing movement even when the camera is turned off ❓ The lens appearing to be manipulated These issues may seem like hacking attempts , but rest assured— EGLOO Cam has never had a confirmed hacking case . This guide explains: ✅ Why your camera might be moving unexpectedly ✅ How to resolve these issues ✅ EGLOO Cam’s advanced security features 1. EGLOO Cam’s Industry-Leading Security System 🔒 Why is EGLOO Cam Secure?   1️⃣  Master Device Function Even if your ID & password were leaked , the Master Device approval feature ensures that no unauthorized device can log in. The Master Device (the phone used for the firs...
Read more