EGLOO Cam Security & Unexpected Movement: Is It Hacked?

 

EGLOO Cam Security & Unexpected Movement: Is It Hacked?

Hello from EGLOO!

We understand that security is one of the top reasons why customers choose EGLOO Cam, as our product is known for its strong protection against hacking.

However, some users have reported concerns such as:
❓ The camera moving on its own
❓ Sudden rotation without user input
❓ Noticing movement even when the camera is turned off
❓ The lens appearing to be manipulated

These issues may seem like hacking attempts, but rest assured—EGLOO Cam has never had a confirmed hacking case.

This guide explains:
✅ Why your camera might be moving unexpectedly
✅ How to resolve these issues
✅ EGLOO Cam’s advanced security features

1. EGLOO Cam’s Industry-Leading Security System

🔒 Why is EGLOO Cam Secure?

 

1️⃣ Master Device Function

  • Even if your ID & password were leaked, the Master Device approval feature ensures that no unauthorized device can log in.
  • The Master Device (the phone used for the first camera setup) must approve any new login attempt.
  • Each device has a unique serial number, making duplicate logins impossible.

3️⃣ End-to-End Encryption

  • All video feeds and communication are encrypted to prevent external access.
  • EGLOO manages its own servers in South Korea, without relying on third-party or overseas cloud providers.
  • Every action, including logins, settings changes, and video access, is logged and monitored.

3️⃣ Trusted CCTV Manufacturer (Truen Inc.)

  • EGLOO is developed by Truen Inc., a leading security company supplying AI-powered CCTV to public institutions, government agencies, and large corporations.
  • Truen is a publicly listed company on the KOSDAQ stock market and holds multiple security patents.
  • Hacking a system this secure is virtually impossible.

2. Why Is My EGLOO Cam Moving by Itself?

If your camera rotates or moves unexpectedly, here are the most common causes and solutions:

📌 Cause 1: Another Shared User Adjusted the Camera

  • If your camera is shared with family members, they may have moved it remotely without informing you.
  • Check account login records in the Security Settings.
  • If movement logs exist, this means someone with access adjusted the camera.

📌 Cause 2: Automatic Reset on Power-Off & Restart

  • EGLOO Cam S4 & S4+ automatically reset when powered off.
  • When restarting, the lens returns to its default center position.
  • If you turn off the camera, then later notice the lens has moved, this is a normal reset function, not hacking.

✅ Solution: Observe if movement occurs only after restarting.

📌 Cause 3: Unstable Power Supply

Your camera may experience power fluctuations, causing:

  • Random restarts, leading to movement resets.
  • Sudden shutdowns & reboots, causing the camera to rotate.

✅ Solution:
✔ Use a 5V / 1A–2A adapter.
✔ Avoid overloaded power strips.
✔ Do not use excessively long USB cables (>3m).

📌 Cause 4: Weak or Unstable Wi-Fi Connection

  • If Wi-Fi disconnects frequently, the camera may reset and reconnect, leading to movement.
  • LED indicator flashing between red, blue, and green suggests repeated connection attempts.

✅ Solution:
✔ Move the camera closer to the router for a stronger signal.
✔ Check for Wi-Fi signal interference from walls or electronic devices.
✔ Test using a mobile hotspot → If it works fine, your Wi-Fi is the issue.

3. How to Check If Your Camera Was Hacked?

🛑 If you are still concerned about hacking, follow these steps:

✅ Check Security Logs

  • Go to App Settings → Security → Login History
  • See who accessed your camera, when, and from which device.

✅ Enable Login Approval

  • Make sure only the Master Device can approve logins.

✅ Reset & Reconfigure the Camera

  • Delete the camera from the app.
  • Reset it using a pin (hold reset button for 3–5 seconds).
  • Re-add the camera with a new password.

✅ Change Your Wi-Fi Password

  • If you suspect any unauthorized access, reset your router’s Wi-Fi password.

4. Final Thoughts: EGLOO Cam Is Secure

🔹 No confirmed hacking cases have ever been reported for EGLOO Cam.
🔹 Any unexpected movement is due to normal operating functions or Wi-Fi/power issues.
🔹 Your data is protected with Self-managed encrypted servers.
🔹 You can check all login records to verify camera activity.

If you are still concerned, please contact EGLOO Support for further assistance.

Thank you for choosing EGLOO Cam!

Comments

Post a Comment

Popular posts from this blog

EGLOO Cam Setup & Connection Issues: Troubleshooting Guide for S4+ and S8

  EGLOO Cam Setup & Connection Issues: Troubleshooting Guide for S4+ and S8 Hello from EGLOO! Thanks to your incredible support, EGLOO Cam has been selling out repeatedly , and we couldn’t be more grateful! However, as more customers begin using our cameras, we’ve noticed an increasing number of inquiries about initial product setup and installation . Since Wi-Fi connection and security settings are crucial for home cameras, some customers may experience difficulties during the setup process . If you're struggling to connect your  S4+, or S8 EGLOO Cam , this guide will walk you through step-by-step troubleshooting . Step-by-Step Troubleshooting for EGLOO Cam Connection Issues Step 1: Check Your Wi-Fi Type Different models require different Wi-Fi settings: S4+, S8  → Supports both 2.4GHz and 5GHz Wi-Fi If you're unsure about your Wi-Fi type, check your router settings or look at your network name (SSID). Many routers label their networks as “5G” at the end of the nam...
Read more

Introducing EGLOO Cam’s Cloud Service: The Ultimate Time-Saving Solution for Home Security

Introducing EGLOO Cam’s Cloud Service: The Ultimate Time-Saving Solution for Home Security Have You Ever Found Home Security Cameras Inconvenient? Hey there, this is EGLOO , and today, I want to introduce you to our latest cloud service designed to enhance the functionality of EGLOO Cam. Have you ever used a home security camera —whether it's a home cam, pet cam, or baby cam —and found it inconvenient or frustrating? While many high-quality security cameras are available on the market, we've heard from numerous customers that installing cameras in their homes often leads to more stress —worrying about missing important moments or spending too much time reviewing footage. The Problem: Time-Consuming Video Monitoring Most security cameras come with SD card storage , allowing users to record and replay footage. This can be useful when reviewing past events or checking what happened while you were away. However, many of our customers—especially busy parents, working professionals,...
Read more